Cala Blu Boutique Hotel

Terms & Conditions

Introduction

Welcome to Cala Blu Boutique Hotel (“Cala Blu”, “we”, “our”, “us”).
These Terms and Conditions (“Terms”) apply to all bookings made directly with us, whether through our website [insert URL], by email, phone, or in person, as well as bookings made through third-party platforms such as Booking.com or Expedia.

By making a booking or staying at Cala Blu, you agree to be bound by these Terms.

Hotel Information

Cala Blu Boutique Hotel
Address: [Insert Hotel Address], Gozo, Malta
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

Booking and Confirmation

A booking is confirmed only after we receive your deposit or full payment, as stated in your booking confirmation. You must be at least 18 years of age to make a booking. Please ensure all details provided are accurate; we are not responsible for errors in information provided by guests. For bookings made through third-party websites, their terms also apply.

Payment Policy

We accept major credit/debit cards and other payment methods as specified at the time of booking. A deposit (typically 30–50%) may be required to secure your reservation. The balance is payable on or before arrival, depending on your booking type. All rates are quoted in Euro (€) and include VAT and applicable local taxes unless otherwise stated.

Cancellation and No-Show Policy

Flexible Rate Bookings
Free cancellation up to [insert number] days before arrival.
Cancellations made within [insert number] days of arrival or no-shows will be charged [insert percentage]% of the total booking amount.

Non-Refundable Bookings
Full payment is required at the time of booking.
No refunds are issued for cancellations, changes, or no-shows.

Check-In and Check-Out

Check-in: from 14:00
Check-out: by 10:00

Early check-in or late check-out may be available upon request and subject to availability and additional charges. A valid photo ID (passport or national ID) and a credit card may be required upon check-in.

Guest Responsibilities

Guests agree to:
Treat the hotel property, staff, and other guests with respect.
Not cause damage, disturbance, or engage in illegal activities.
Be responsible for any damage caused to hotel property, whether accidental or deliberate.
Not exceed the room occupancy stated in the booking confirmation.

Cala Blu reserves the right to refuse service or terminate a stay if these conditions are violated, without refund.

Liability

We do our best to provide a safe and enjoyable environment. However, Cala Blu Boutique Hotel is not liable for loss, theft, or damage to personal belongings, unless caused by our negligence. Guests are advised to use the in-room safe for valuables. We are not responsible for unforeseen events (force majeure) such as natural disasters, power outages, or government restrictions.

House Rules

Smoking is strictly prohibited inside all rooms and indoor areas. Designated outdoor smoking areas are provided.
No pets are allowed unless specifically agreed in advance.
Quiet hours are from 22:00 to 08:00 to ensure a peaceful environment.
Unauthorized visitors are not permitted in guest rooms.

Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

If your data is transferred outside the European Economic Area (EEA), we ensure adequate protection through EU-approved safeguards or standard contractual clauses.

Privacy and Data Protection

We value your privacy. Your personal data is processed in accordance with our [Privacy Policy], available on our website. This includes information collected during booking, check-in, and your stay.

Marketing and Communication

With your consent, we may send you special offers, news, or updates about Cala Blu.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.